Star Vehicle Hire Terms & Conditions of Hire
1.1 These Terms and Conditions shall be incorporated into and govern this
Agreement made between the Owner and the Renter whose names and
addresses are set out overleaf to the exclusion of all or any other
terms and conditions.
1.2 Words and expressions defined overleaf
shall where applicable have the same meanings when used herein. In
addition the term “Vehicle” when used herein shall (if
applicable) be deemed to include any replacement vehicle and all
tyres, tools, accessories, parts and equipment relating to Vehicle.
1.3 Where the person signing this Agreement on behalf of
Renter is not Renter, he or she represents and warrants to Owner that
he or she is authorised to sign and to enter into this Agreement for
and on behalf of Renter and all agreements and obligations on the
part of Renter hereunder shall be deemed to be made by such person
jointly and severally with Renter.
1.4 American Express Credit card payments are subject to 4% surcharge.
Debit cards have no additional surcharge.
1.5 The charge on your credit card/bank
statement will be shown as “Star Vehicle Hire”.
1.6 We do not store credit card details nor do we share customer
financial details with any 3rd parties”.
1.7 All prices are subject to an applicable VAT charged at 20%.
2.HIRE OF VEHICLE
2.1 Owner agrees to let and Renter agrees to take on hire Vehicle upon
and subject to the terms and conditions of this Agreement.
2.2 The period of hire shall commence on the Time and Date Out specified
overleaf of the hire agreement and shall continue (subject to earlier
termination by either party or any extension in accordance with this
Agreement until the Time and Date Due Back specified on the hire agreement overleaf.
2.3 All Vehicles under Star Vehicle Hire have telematics installed and are monitored regularly.
2.4 The period of hire may not be extended without Owner’s prior written consent.
2.5 If any hirer returns after 13.00 on a Saturday or would like to extend their hire, the minimum hire
period is until the Monday 08.00am as Star Vehicle Hire do not operate on a Sunday.
3.1 Renter will not use Vehicle or allow Vehicle to be used for any
purpose for which it is neither designed, suitable nor hired
including (without limitation) the carriage of passengers and/or
property for hire or reward; any unlawful, hazardous or unusual
purpose; propelling or towing any other vehicle or trailer or for any
similar purpose without Owner’s prior written consent; racing,
rallying, pace-making, reliability, speed testing or other trials,
competitions of any sort or driving tuition; carrying a number of
passengers and/or property which would cause Vehicle to be overloaded
or would cause any applicable restriction to be exceeded; the use of
Vehicle on any surface other than roads with a tarmacadam or concrete
surface over which there is a right of way (public or private) for motor vehicles.
3.2 If the customer does not appear at the time and place designated as the pickup point,
all monies paid will be non-refundable.
3.3 Renter will not allow Vehicle to be driven by any person who has not been approved in writing by the Owner.
3.4 Renter will not take or allow Vehicle to be taken outside the United
Kingdom without Owner’s prior written consent. As a
pre-condition of any consent Renter must produce to Owner evidence
satisfactory to Owner of adequate insurance arrangements for taking
Vehicle abroad including (without limitation) an International Motor
Insurance Card (“Green Card”) and/or Bailbond (as the case may be).
3.5 Renter will not use any vehicle with a gross
vehicle weight over 3.5 tonnes without a full valid and current
Operators license where the vehicle is being used for business use.
4.1 Renter will pay to Star Vehicle Hire:
(a) the Total Deposited as
specified overleaf together with any further deposits requested by
Owner on or before the commencement of any extension of the period of
hire, which Owner may apply at any time towards payment of any sums
due from Renter hereunder;
(b) the rental and mileage charges
computed at the rate specified overleaf for the mileage covered or
deemed to have been covered by Vehicle from the commencement of the
period of hire until Vehicle is returned to Owner in accordance with
the terms of this Agreement as recorded by the odometer installed in
Vehicle when received provided that if Owner decides in its absolute
discretion that the odometer has failed or malfunctioned or has been
interfered with in any way the mileage charge shall be estimated by
Owner in its absolute discretion;
(c) the amounts (if any)specified overleaf for Time charges, Collision Damage Waiver, Theft
Protection, and the miscellaneous other charges (if any) specified
(d) all fines, penalties, costs, charges and liabilities
relating to parking, road traffic or other offences or contraventions
or restoration charges and loss of income if the vehicle is seized by
Customs and Excise incurred in relation to Vehicle by Renter or Owner
(except where caused through fault of Owner) from the commencement of
this Agreement until Vehicle is returned to Owner in accordance with
the terms of this Agreement by the nominated payment method stated
overleaf regardless of the time lapsed between offence and
notification of offence to Owner, and Renter will allow Owner to
process electronic CNP transactions for these amounts plus a
reasonable administration fee not less than £35.00 plus
(e) Owner’s costs or repairing or replacing Vehicle
in the event of loss, theft or damage howsoever caused, plus loss of
revenue to Owner (calculated at Owner’s unlimited mileage
charges for the period during which Vehicle shall remain unavailable
for rental by reason of such matters) provided that if Vehicle is
operated in accordance with all the terms of this Agreement;
(f)Renter’s Liability in respect of damage to or Theft of Vehicle
will be limited to a non-waivable excess charge in accordance with
Owner’s current tariff as specified overleaf, except where the
damage or theft has been caused by the negligence of the Renter;
(g)the cost of refuelling Vehicle if returned to Owner with less fuel
than was contained in Vehicle’s fuel tank at the commencement
of the period of hire together with Owner’s current tariff or
refuelling service charges of £1.95 per litre;
(h) Owner’s cost incurred in
recovering Vehicle in the event Renter fails to return it to Owner in
accordance with the terms of this Agreement;
(i) any value added tax or local or other taxes payable in respect of any of the above.
(j) all cleaning and valeting charges if the vehicle is not
returned in the same condition as it left the collection point.
4.2 All overdue payments shall bear interest on the amount overdue at the
rate prevailing laid down by the Government from the date such sums
become due to the date of actual payment. Owner reserves the right to
charge administration fees.
5.1 Renter shall be liable for the following charges in the event of
cancellation of booking:
(a) More than 48 hours before booking: No charge
(b) 24 hours – 48 hours before booking: 50% of hire charge
(c) Less than 24 hours before booking: 100% of hire charges
5.2 Star Vehicle Hire cannot postpone or transfer money from one hire to another.
5.3 Star Vehicle Hire reserves the right to amend our cancellation policy for certain events.
5.4 Your refund will be credited to the original payment card.
Renter shall at all times during the term of this Agreement:
(a) take proper care of Vehicle and ensure Vehicle is used in a lawful and
reasonable manner in all respects and in particular (without
limitation) will keep Vehicle locked when not in use and shall ensure
that ignition keys and/or security arming devices are not left in the
vehicle when unattended.
(b) return Vehicle to Owner in the same
condition as when received as evidenced by Renter’s signature
on Owner’s “Rental Agreement” relating to Vehicle
(fair wear and tear only excepted) to Owner’s address specified
overleaf immediately upon demand by Owner (such demand not to be made
without reasonable cause) subject to a refund to Renter of any sums
already paid by Renter in excess of those due under the terms of this
(c) immediately report any accident, loss or damage
involving Vehicle to Owner and the police or other proper authority
and at Owner’s request complete Owner’s accident report
form without delay;
(d) immediately report any breakdown, fault or
defect, reasonably requiring repair to Owner and will not, in the
case of a defect or fault which makes the vehicle unroadworthy or
liable to cause damage or danger to persons or property or further
damage to Vehicle, use Vehicle until such defector fault has been
repaired or corrected and will take all reasonable steps to prevent
or mitigate any loss or damage occurring to Vehicle;
(e) obtain Owner’s prior written consent before incurring repair costs for
any amount; (f) not remove or interfere with any Vehicle parts or
spares or with any identification marks or plates affixed to
(f) inform Owner immediately upon request of the
whereabouts of Vehicle; (h) not sell, mortgage, charge, pledge,
assign, underlet, lend or otherwise dispose of or part with
possession of Vehicle at any time or contract so to do or otherwise
deal with Vehicle in any manner inconsistent with Owner’s rights;
(g) maintain all oil and fluid levels and tyre pressures
in accordance with the manufacturer’s recommendations;
(h)at Owner’s request assist Owner in enforcing any rights or
remedies Owner may have against third parties in respect of any loss
or damage to or in connection with Vehicle arising during the term of
7.LIMITATION OF LIABILITY
7.1 Owner warrants that from the commencement of the period of hire:
(a) to take all reasonable steps to provide the Renter with a well maintained vehicle;
(b) when informed of a breakdown by the Renter
to see that the necessary repairs are carried out promptly, if possible;
(c) if repairs cannot be carried out promptly, to
provide a substitute vehicle or allow the Renter to terminate hire.
(d) we reserve the right to change your vehicle at any time as and where necessary.
7.2 All other warranties, conditions or
terms relating to contracts of hire and whether implied by statute or
common law or otherwise are excluded to the fullest extent permitted
by law. In particular, (but without limitation) Owner shall not be
liable to Renter for any indirect or consequential loss or damage
(including loss of revenue), costs, expenses, liabilities or any
other claims or demands arising out of or in respect of:
(a) any breakdown, malfunction, failure or defect of Vehicle;
(b) any property left, stored or transported by Renter or by any other person
in or upon Vehicle either before or after the return of Vehicle to
Owner. Provided always that nothing herein contained shall restrict
or exclude Owner’s liability for death or personal injury
caused by Owner’s negligence or any other liability of Owner
which cannot be excluded as a matter of law.
8.1 Except where Renter has elected personally to insure Vehicle as
evidenced by Renter’s signature in the “Accepts”
space overleaf, Renter participates as an insured under Owner’s
vehicle insurance policy and agrees to observe all the terms and
conditions thereof. A summary of the terms and conditions of such
insurance policy is available for inspection at Owner’s address
specified overleaf. Renter further agrees to protect the interests of
Owner and Owner’s insurance company in the case of an accident
during the term of this Agreement by:
(a) making every endeavour
to obtain names and addresses of parties involved and of
(b) not admitting liability or guilt to any third
party; (c) not abandoning Vehicle without adequate provisions for
safeguarding and securing the same;
(c) calling Owner’s office by telephone using the number specified overleaf and further
giving a detailed report including (without limitation) plans and drawings to Owner;
(d) notifying the police or other proper authority immediately.
8.2 Where Renter has elected personally to
insure Vehicle (evidenced as aforesaid), Renter undertakes to insure
and keep insured Vehicle during the term of this Agreement under a
fully comprehensive motor insurance policy (including windscreen
damage) to its full replacement value, free from limitation or
excess, with reputable insurers approved in writing by Owner. Renter
agrees to observe all the terms and conditions of the said policy.
Renter shall at Owner’s request supply full details of such
policy to Owner and shall ensure Owner’s interest in Vehicle is
endorsed upon the said policy. Renter shall procure that any money
paid by Renter’s insurers under the said policy is paid
directly to Owner, and Renter shall compensate Owner for any loss or
damage suffered by Owner in excess of any monies received by Owner.
8.3 Star Vehicle Hire’s vehicle(s) and cross-hired
vehicles are fully insured for passenger and third party claims.
8.4 Customer’s properties are carried entirely at their own risk
and Star Vehicle Hire shall not be held responsible/liable for any loss/damage to such property.
8.5 Star Vehicle Hire will keep a lost
property inventory register at their office (Atlas Road, London, NW10 6DD)
and will endeavour to return any lost goods left in our
vehicle(s) or cross-hired vehicle(s) to the customer.
8.6 Star Vehicle Hire and its drivers have the right to refuse to release
vehicle(s) or cross-hired vehicle(s) to anyone who is thought to be
under the influence of alcohol or drugs and whose behaviour poses a
direct threat either to the delivery driver, the vehicle or any other members of the public.
8.7 Star Vehicle Hire maintains a strict non-smoking policy in all its vehicles.
8.8 Nothing contained in these terms and conditions will affect the Customers statutory rights.
9.1 There is an additional charge per week for European travel to cover
European Insurance. European insurance is mandatory and you will be
in breach of these terms and conditions should you take a Star Vehicle Hire
vehicle into Europe without taking out the additional European cover insurance.
9.2 The following countries are covered by the European
Travel Insurance: Austria; Belgium; Denmark; Finland; France;
Germany; Greece; Italy; Hungary; Luxembourg; Netherlands; Norway;
Poland; Portugal; Spain; Sweden; Switzerland.
Renter will indemnify and hold harmless Owner and keep Owner indemnified and
held harmless against all costs, losses, claims or damages, expenses
and liabilities of whatsoever nature suffered, incurred or sustained
by Owner as a result of or in connection with:
(a) any breach by Renter of any of the provisions of this Agreement; and
(b) any loss or damage to property left, stored or transported by Renter or
by any other person in or upon Vehicle either before or after return
of Vehicle to Owner. Provided that this indemnity shall not apply to
any liability of Owner for death or personal injury caused by Owner’s
negligence or any other liability of Owner which cannot be excluded as a matter of law.
11.1 If Renter commits any breach of this Agreement; or if any statement,
representation or warranty made by Renter overleaf or in these terms
and conditions in respect of himself or any Additional Driver is
incorrect; or if a receiving order is made or a petition in
bankruptcy is presented against Renter (or, being a company, Renter
goes into liquidation, whether voluntarily or compulsorily or a
receiver, administrator, administrative receiver or manager shall be
appointed over the whole or part of its business or assets); or if
Renter offers to make any arrangement with its creditors or if any
distress or execution is levied against any of its goods; then in any
such event Owner may terminate this Agreement forth with but without
prejudice to any of Owner’s accrued rights and remedies against Renter.
11.2 On the expiry or termination of this Agreement,
howsoever occasioned, Renter shall no longer be in possession of
Vehicle with Owner’s consent and Renter shall forthwith return
Vehicle in the same condition as when received as evidenced by
Renter’s signature on Owner’s “Check-in slip”
relating to Vehicle (fair wear and tear only excepted) to Owner’s
address specified overleaf, provided that under no circumstances
shall Renter return Vehicle to Owner outside Owner’s normal
published opening hours without Owner’s prior written consent.
If Renter commits any breach of this Agreement, Owner may, without
notice, retake possession of Vehicle together with the insurance
certificate and any other documents of Owner and for such purpose may
enter upon any premises belonging to or in the occupation or control
12.DATA PROTECTION ACT
The information that you have provided on this form will be used by the
Owner to fulfil the contract that you have placed with us. By signing
this Hire Agreement, you accept that your personal information and
data may be passed to the British Vehicle Rental & Leasing
Association (BVRLA) where we deem necessary, (e.g. breaches of this
agreement) and that the BVRLA will make this information available to
other companies. We may use your information to let you know about
other products and services offered by this company which we think
will be of interest to you, or to undertake quality control
questionnaires. If you do not want to receive this information or to
take part in any survey, we undertake then please advise us either
verbally or by writing to Customer Services at the address on the front of the agreement.
This Agreement constitutes the entire agreement and understanding between
the parties hereto and no variation to this Agreement shall be binding unless agreed in writing by Owner.
In the event of complaint about the company’s service, the hirer
should endeavour to seek a solution at the time by seeking assistance
from the driver or from the company. If this has not provided a
remedy, complaints should be submitted in writing and within 14 days
of the termination date of the hire. The Company will acknowledge all
complaints within 14 days and will normally reply fully within 28 days.
Payments must be authorised by the cardholder named in the booking. We
withhold the right to cancel your booking without prior notice if we
reasonably suspect that you or the cardholder are associated with any
kind of fraudulent activity.